How to report Park or Tree Issues to Johannesburg City Parks (JCP)

Keeping Linden clean, safe and well maintained depends on accurate reporting — and follow-ups.

If you notice fallen trees, overgrown verges, uncut grass in parks, damaged park infrastructure, or maintenance issues in City-owned open spaces, Johannesburg City Parks is the correct entity to contact.

This guide explains how to log a fault, get a reference number, and follow up effectively.

What City Parks is responsible for

Johannesburg City Parks generally handles issues related to:

• Tree pruning and cutting
• Fallen trees and dangerous branches
• Grass cutting and verge maintenance (City-managed areas)
• City-owned parks and open spaces
• Municipal pools
• Recreation centres
• The Joburg Zoo
• Libraries (where applicable)

Note: Responsibility can vary by site, but City Parks is the right starting point for public parks and open spaces.

How to log a City Parks fault

Step 1 – Report the problem

Log the issue with City Parks and request a reference number.

When reporting, include:

• Exact location (street name + nearest intersection / park entrance)
• Clear description of the issue
• Photos if possible
• Whether it is urgent (e.g., blocking the road, dangerous branch, cable risk)

You will receive a reference number — keep it safe.

Step 2 – Follow up

City processes can take time, so follow-ups matter. After logging the fault:

• Wait at least 24 hours
• Follow up using your reference number
• Keep a record of calls/emails
• If the issue worsens or becomes dangerous, report again as urgent

What happens after you report?

• The issue is recorded and routed to the relevant depot/team
• A site inspection may be scheduled
• Work is prioritised based on risk, capacity and urgency

Some maintenance issues (like scheduled grass cutting) may take longer, but logging ensures the issue is formally on record.

Tips for effective reporting

• Always request and keep a reference number
• Be specific about the location (pins help if you can share one)
• Add photos (especially for tree hazards)
• Follow up if there is no response
• Encourage neighbours to log the same issue — multiple reports help prioritisation

Working together for safer parks and streets

Reliable reporting by residents plays a huge role in keeping Linden’s parks, verges and public spaces safe and maintained.

If your issue gets resolved, please let your Street Captain know so we can track improvements across the suburb.