How to Report Road Issues to the Johannesburg Roads Agency (JRA)

Keeping Linden’s roads safe and well maintained starts with accurate reporting.

If you notice a pothole, damaged pavement, missing road signs, or faulty traffic lights, the Johannesburg Roads Agency (JRA) is the correct municipal entity to contact.

This guide explains exactly how to log a fault and get action.

What the JRA is responsible for

The Johannesburg Roads Agency handles:

• Pothole repairs
• Stormwater drains
• Road reinstatement
• Road markings
• Road signage
• Traffic signals
• Pavements and sidewalks (hard surface)

How to log a JRA fault

Step 1 – Report the problem

Use any of these official channels:

When logging the issue, include:

• Exact location (street + nearest intersection)
• A clear description
• Photos (if possible)

You will receive a reference number — keep it safe.

Step 2 – Follow up

• Wait at least 24 hours
• Follow up on the same channel using your reference number
• Keep records of your communication

Faster pothole reporting options

Discovery Pothole Patrol

What happens after you report?

• JRA assesses the issue
• It’s assigned to the relevant depot
• Repairs are scheduled based on urgency and available resources

Some work, like major resurfacing, can take longer — but logging ensures it’s on record.

Tips for effective reporting

• Always ask for and keep the reference number
• Be specific about the location
• Add photos if you can
• Follow up if there’s no response
• Encourage neighbours to log the same issue too (multiple reports help prioritisation)

Working together for better roads

If your fault gets resolved, please let your Street Captain know so we can track progress across the suburb.